At candy88, we believe that gambling should always be a source of entertainment — never a source of financial stress or personal harm. We are committed to providing every Malaysian player with the tools, information, and support they need to stay in control and play responsibly.
candy88 enforces a strict minimum age of 21 years for all registered players. No exceptions. Age verification is mandatory before any withdrawal can be processed, and we reserve the right to request verification at any point during an account's lifetime.
If you know or suspect someone under 21 is using this platform, please contact us at [email protected] immediately.
Across Malaysia — from Kuala Lumpur to Penang, from Johor Bahru to Petaling Jaya — millions of people enjoy gambling as a leisure activity every year. The vast majority do so without any problems. They set a budget, they enjoy the experience, and they walk away with the entertainment value they came for, whether they win or lose.
But candy88 is realistic. We know that for a small percentage of players, gambling can become problematic. When that happens, it affects not just the individual but their families and the people around them. That is why responsible gambling is not a compliance checkbox for us — it is a genuine operational priority that shapes how we build our platform, train our support team, and make product decisions.
We invest in responsible gambling infrastructure because we want a long-term relationship with players who genuinely enjoy what we offer. A player who gambles within their means, stays in control, and keeps coming back because they want to — not because they feel compelled to — is the kind of player we want on candy88.
The tools described on this page are all freely available to every registered candy88 player. None of them require explanation or justification to activate. If you want a limit, set it. If you need a break, take it. We will not question your decision or try to talk you out of it.
Decide in advance how much you can comfortably afford to spend — and treat it the same as any other entertainment expense like a concert or a meal out.
The house edge means that over time, the odds favour the platform. Never gamble with money you need for rent, bills, or daily expenses.
Long uninterrupted sessions can affect judgement. Step away regularly, especially if you have had a run of losses.
Increasing bet sizes to recover earlier losses is one of the clearest warning signs of problem gambling. If you are down, stop — do not try to win it back in one session.
Gambling should be one of many leisure activities, not the primary one. If you find yourself skipping other activities to gamble, that is a sign worth paying attention to.
Every candy88 account comes with a full suite of responsible gambling controls. Access them at any time from your account settings — no questions asked.
Set a maximum amount you can deposit over a daily, weekly, or monthly period. Limit reductions take effect immediately. Increases are subject to a mandatory 7-day cooling-off period to prevent impulsive decisions.
Set a ceiling on how much you can lose over a defined time period. Once your loss limit is reached, betting is automatically suspended for the remainder of that period — protecting you from escalating losses in a single session.
Cap the maximum duration of any single play session. When your session limit is reached, you are automatically logged out. You can also enable session reminders that notify you at set intervals during play.
Take a short, structured break from gambling without permanently closing your account. Choose a cool-off duration of 24 hours, 48 hours, 1 week, or 1 month. During this period, your account is suspended for all gaming activity.
Voluntarily exclude yourself from candy88 for a defined period (1 month, 3 months, 6 months, 1 year) or permanently. During self-exclusion, all access is blocked, all marketing communications are suppressed, and re-registration using a new account is not permitted.
Enable periodic on-screen notifications that display your current session duration and net win/loss position. Reality checks are a gentle prompt to pause and reflect — especially useful during longer play sessions.
Understanding how each tool works helps you choose the right one for your situation.
| Tool | What It Controls | Available Periods | Reduction Speed | Increase Speed |
|---|---|---|---|---|
| Deposit Limit | Max funds deposited | Daily / Weekly / Monthly | Instant | 7 days |
| Loss Limit | Max net loss allowed | Daily / Weekly / Monthly | Instant | 7 days |
| Session Limit | Max session duration | Per session | Next session | 24 hours |
| Cool-Off | Temporary account suspension | 24h / 48h / 1w / 1m | Within minutes | Expires at end of period |
| Self-Exclusion | Full platform access block | 1m / 3m / 6m / 1y / Permanent | Within minutes | Cannot reverse early |
All responsible gambling tools are accessible directly from your candy88 account. No approval is required and no questions will be asked. Here is how to get started:
Access your account from any device — desktop or mobile browser. No app download is required.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
Find the Responsible Gambling section within your account settings. All tools — deposit limits, loss limits, self-exclusion, and more — are listed here.
Select the tool you want to activate, choose your preferred setting, and confirm. Limit reductions and self-exclusions take effect almost immediately.
If you are having difficulty accessing your settings or need immediate assistance, our live chat support team is available 24 hours a day, 7 days a week.
Problem gambling can develop gradually. Recognising the early warning signs is the most effective way to address it before it becomes a serious issue. Ask yourself honestly whether any of the following applies to you:
Do you gamble with money that was intended for rent, bills, food, or other essentials?
Have you tried to cut back on gambling but found you could not stick to it?
Do you feel restless, irritable, or anxious when you are not gambling?
Have you ever chased losses by increasing your bets or playing for longer to try to win back what you lost?
Have you hidden your gambling activity from family members, friends, or colleagues?
Has gambling caused difficulties in your relationships, work performance, or financial stability?
If you answered "yes" to two or more of these questions, it may be time to use the candy88 self-exclusion tool and consider speaking to a professional counsellor. The resources below are a good starting point.
If gambling has stopped being fun and is causing problems in your life, professional help is available. The resources below can support you or someone you care about.
Malaysia's national welfare helpline, operated by the Ministry of Women, Family and Community Development. Provides counselling referrals for individuals facing financial, emotional, and addiction-related difficulties.
Hotline: 15999 (Malaysia, free call)
An internationally recognised organisation providing information, support, and counselling to anyone affected by problem gambling. Offers a free online chat service and structured self-help programmes accessible from Malaysia.
Website: gamcare.org.uk
A fellowship of individuals who share their experience, strength, and hope with each other to help solve their common problem with compulsive gambling. Groups operate internationally with online meetings available for members in Malaysia.
Website: gamblersanonymous.org
The National Anti-Drug Agency (Agensi Anti Dadah Kebangsaan) in Malaysia provides behavioural addiction counselling services, including support for gambling-related issues. Services are available at clinics across Kuala Lumpur, Penang, and Johor Bahru.
Website: aadk.gov.my
Many people who develop a problem with gambling feel a strong sense of shame or embarrassment about seeking help. We want to be clear: reaching out — whether to a professional counsellor, a support group, or our own responsible gambling team — is a practical and courageous step, not a weakness. Problem gambling is a recognised condition that responds well to treatment. The earlier you seek support, the better the outcomes tend to be.
candy88 enforces a strict minimum age of 21 years for all registered accounts. This is not simply a legal requirement — it reflects our genuine belief that gambling should never be accessible to young people, who are more vulnerable to developing problematic patterns of behaviour.
During account registration, all players are required to confirm that they are aged 21 or above. Before any withdrawal can be processed, KYC identity verification — including submission of a valid government-issued ID — is mandatory for all accounts. For Malaysian players, this typically means providing a copy of your MyKad (front and back) along with a real-time selfie for matching purposes.
candy88 also employs automated systems that flag accounts where behavioural patterns are inconsistent with adult users, triggering manual review. Any account found to belong to an individual under 21 will be permanently closed, all balances returned to the depositing payment method, and the incident recorded for compliance purposes.
If you share a device with a child or young person, we strongly recommend taking the following precautions to prevent accidental or deliberate access to gambling platforms:
Enable parental control software on shared devices — tools such as Net Nanny, Qustodio, or built-in OS parental controls can restrict access to gambling websites.
Never save your candy88 login credentials in a shared browser or device.
Log out of your candy88 account completely after every session, especially on shared or family devices.
Talk openly with your children about online gambling. Age-appropriate conversations about money, risk, and online safety are among the most effective preventive measures.
If you suspect a minor has registered or used a candy88 account, please contact our support team immediately at [email protected].
candy88 is a platform for adults who enjoy gambling as entertainment. If you are in control of your play — and we hope you are — we are here to give you the best possible gaming experience. If you ever feel you need support, our tools and our team are ready to help. For players aged 21 and above only.